| Success
Factor |
 |
Impact
on Project Success |
| Project
Ownership |
Full
ownership and commitment to an enhanced, consolidated
CM organization from top-to-bottom throughout the organization |
| Multi-Functional
Involvement |
Support
and participation by all legacy CM organizations and
multi-functional groups involved in customer management |
| Disciplined
Project Team |
Development
and pursuit of a disciplined Project Plan by a disciplined,
multi-functional project team with broad representation |
| Committed
Core Team |
A
core team assigned to the consolidation project with
time freed up to work on their assigned project work
steps and milestones |
| Detailed
Timetable |
A
detailed timetable and accountabilities with specific
delivery milestones for all phases of consolidation
analysis and planning |
| Rigorous
Analysis |
Rigorous
analysis of all functions the legacy CM organizations
and their capabilities and identification of legacy
best practices to retain |
| Strategic
Focus |
Strategic
focus on the key drivers and solutions that will truly
transform the CM organization and its capabilities |
| Change
Management |
A
full appreciation for the need to change and a comprehensive
Change management strategy and plan for all stakeholders |
