CM Optimization
Design Roadmap
Project Success Factors
Successful projects are characterized by the following:
| Success Factor |  |
Impact on Project Success |
| Project Ownership | Full ownership and commitment to an enhanced, consolidated CM organization from top-to-bottom throughout the organization | |
| Multi-Functional Involvement | Support and participation by all legacy CM organizations and multi-functional groups involved in customer management | |
| Disciplined Project Team | Development and pursuit of a disciplined Project Plan by a disciplined, multi-functional project team with broad representation | |
| Committed Core Team | A core team assigned to the consolidation project with time freed up to work on their assigned project work steps and milestones | |
| Detailed Timetable | A detailed timetable and accountabilities with specific delivery milestones for all phases of consolidation analysis and planning | |
| Rigorous Analysis | Rigorous analysis of all functions the legacy CM organizations and their capabilities and identification of legacy best practices to retain | |
| Strategic Focus | Strategic focus on the key drivers and solutions that will truly transform the CM organization and its capabilities | |
| Change Management | A full appreciation for the need to change and a comprehensive Change management strategy and plan for all stakeholders |